Why DSI?

When a customer selects a supplier, the first 5 items are essential. DSI meets these needs and expectations.

  • Ethical Business Reputation

    - DSI has an exceptional business reputation. DSI ensures all of our associates conduct all aspects of our business in a professional and ethical manner.

  • Sound Financial Status

    - DSI has sound financial backing.

  • Competitive Pricing

    - DSI has very competitive pricing. We buy directly from major manufacturers or distributors, the same as large companies; however, our mark-up on products is lower because we leverage volumes and our overhead costs are less.

  • Customer Service

    - DSI provides excellent customer service. Customer orders are expedited daily and any delays are communicated to our customers. Large distributors do not expedite orders unless questioned. We are very aware of delivery times and monitor them on a regular basis.

  • Quality and Technical Support

    - DSI stands behind the products we sell. We provide support, should there be any problems. We have relationships and agreements with manufacturers to give assistance, when needed. DSI is committed to coordinate an acceptable resolution to all problems.

In addition, DSI has the following attributes:

  • Independence

    - DSI has less bureaucracy, therefore, much more independence. Business decisions are made very quickly since there are fewer layers of management.

  • Flexibility/Quick to Change

    - DSI will make changes as our customers’ needs change. This can be done at a moments’ notice.

  • Adaptability

    - DSI can modify existing processes or set up new ones, based on customer feedback and project needs.

  • Best in Niche:

    - It’s hard to please everyone, but DSI will try. DSI will focus in on a particular niche and provide our customers exactly what they need.

  • Close to Market

    - DSI is so close to the market, we experience what the market experiences.

  • Innovation

    - When new products or technology is presented to the market, we make sure our customers are informed and will update internally, as appropriate. Many times, DSI obtains new data from a market, or even from a customer. With this type information, we can change our business model to align with a new opportunity.

  • Partners

    - DSI has created networks of strategic partners in order to address the needs of our customers. We will seek out assistance when there is a need outside of our core competency.

  • Meaning and Passion

    - DSI’s owner and associates consider the business as personal. Everyone within the company takes ownership for their actions and takes pride in what they do. There is a feeling of being a part of a family. This feeling of family often creates a tremendous amount of energy during projects and tough times.

  • Close to the Customer

    - DSI is, often times, very close to our customers. We can talk and meet with our customers a lot more frequently and develop more of a personal relationship. Customer complaints can be handled faster and on a more personal level. This makes long-term customer relations easier and more profitable.

  • Direct Involvement with customers’ business

    - DSI’s owner and associates are more directly involved with our customers; therefore we are more in tune with our customer’s satisfaction and concerns.

  • Lean Structure

    - DSI operates in a very lean manner. With fewer associates, there is less need to lay off associates in hard times. Job duties can be swapped around. We have fewer new employees and less need for costly training programs. DSI associates are excellent at multi-tasking.

  • Sustainability

    - DSI is less likely to harm the environment. We are more aware and in control of our energy costs and less likely to leave the lights on or have the thermostat turned too high or too low. Many of our associates work from home and don’t require the use of office space.

  • Continuous Improvement

    - DSI realizes the importance of always bringing value to our customers. We strive to continuously improve in all aspects of the business.

  • Diversity

    - DSI is a 100% minority owned business. This is beneficial to many of our customers who have goals established in this area.

Diversified Supply | 800.865.1551 | info@diversifiedsupply.com